Making the rental process as enjoyable as possible

It’s our intention to make the rental process as simple and transparent as possible. We place you and clear communication at the heart of what we do. Below is a simple guide that will help you to understand the next steps.

  1. Be clear about what you need: How many bedrooms? What’s your preferred location? Consider local transport links, outdoor space and whether you’ll need broadband connection and space at home to work.
  2. What can you afford? Rent is paid in advance and an initial deposit of five weeks’ rent is required unless the annual rent is over £50,000 whereby a deposit of six weeks is required. We will talk you through our referencing process and can advise you on what level of income is required to rent a particular property.
  3. Viewing events: We will show you your shortlist of properties and be able to point out key features or any details of note.
  4. Referencing: We use an online portal that is easy to use. It makes the process of application, payments, and tenancy agreements that much easier.
  5. When we have an agreement: Once the application process is complete and the landlord has accepted, we can agree on a date for you to move in.
  6. Moving in: Keys are either collected from our office or if the Landlord has instructed an inventory, the clerk will meet you at the property and a check-in report will be sent to you. Please ensure you check the report thoroughly and notify us of any changes you feel are necessary, as soon as possible.
  7. Where is my deposit? The deposit is held in our client account and registered with The Tenancy Deposit Scheme; unless the landlord has an alternative scheme in which case you will be advised in advance.
  8. Managing maintenance issues: Our experienced property manager will handle all maintenance and emergencies that may be required during your tenancy.
  9. Interim visits: We make two visits per year to ensure the property is maintained well, that you are happy in your rented accommodation, and there are no concerns.

Fees to Tenants

For Non-Housing Act Tenancies, please click here

For Tenant Fees Act 2019 Tenancies, please click here