Angela Davey, President of ARLA Propertymark, recently posted on Landlord Today her five tips for choosing an agent to market and manage your investment property.
- Propertymark Protected
- Client Money Protection (CMP) scheme
- Verify membership of a redress scheme
- Your working relationship
Ashington Page is a proud member of ARLA Propertymark. This means that we must operate to professional standards far higher than the law demands. Our staff have regular legal update sessions and all are either qualified to level 3, or are currently studying for their exams. Members must continue with their professional development by attending regular course and training sessions, and this means that our managed landlords can rest assured their property is in safe hand, and they will be fully compliant at all times, so no hefty fines (or worse) to worry about.
As a member of ARLA Propertymark we are backed by a CMP scheme. Every year, unprotected landlords and tenants lose money when funds are misappropriated and it is estimated that UK letting agents hold approximately £2.7 billion in client funds, so that is potentially a lot of money to lose! Should a Propertymark Protected agent go bust or misuse your rent, deposit or other funds, Propertymark will reimburse you. Download the Propertymark CMP Brochure HERE.
Ashington Page lettings is covered by The Property Ombudsman scheme – you can check here. This means that we adhere to a strict code of conduct, and if you feel that we have acted in error, you may make a complaint against us. In order to do so you must first make a formal complaint in accordance with our Internal Complaints Procedure.
- Tell us why you are unhappy, setting out the act or omission you believe has occurred.
- Let us know what you would like us to do to resolve your complaint.
- Follow up any conversations in writing, making a note of the date and time and who you spoke to.
- Keep copies of all correspondence.
The TPO can consider your complaint:
- Once you have received our final viewpoint letter, and you remain unhappy, or
- If eight weeks have passed since you first complained and the issues remain unresolved
Our working relationship
Finally, we love to work with landlords who care about their tenants, their property and their legal responsibilities. We take our job very seriously, a person’s home is vitally important and that means we have a big responsibility to both our landlords and our tenants. Our team is a close knit one, we work hard and care deeply about our work, so we want to know if we are doing a good job, or if you feel we could do better at any time. Our aim is to be your eyes and ears on the ground, to be the key-holder for your investment and for you to trust our judgement to find you the very best tenant for your rental property, and ensure that the tenancy runs smoothly for your complete peace of mind.
If you have any questions at all, please contact me.
Claire Woodrow, MARLA
- 01494 685514